Privacy Policy

Effective Date: 9/10/2025

1. Introduction

Breck Housekeeping (“we,” “us,” “our”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This Policy describes the types of information we may collect from you or that you may provide when you visit breckhousekeeping.com (“Site”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

By using our Site, you consent to the data practices described in this Policy. If you do not agree with our policies and practices, you should not use our Site.

2. Information We Collect

We may collect and process the following categories of information:

  • Personal Identifiable Information (PII): Name, email address, phone number (including mobile number), postal address, billing information, and other information you voluntarily provide.

  • Commercial Information: Records of services purchased, obtained, or considered.

  • Usage Data & Device Information: IP address, browser type, device identifiers, operating system, pages visited, referring/exit pages, time and date of visit, and clickstream data.

  • Cookies & Tracking Data: Data collected via cookies, pixels, and similar technologies to analyze trends, administer the Site, and enhance your experience.

We do not intentionally collect sensitive personal data (e.g., health information, government IDs) and ask that you not submit such data through the Site.

3. How We Use Your Information

We process your information for the following lawful purposes:

  • Service Delivery: To provide, operate, and maintain our services, including cleaning scheduling, confirmations, and updates.

  • Customer Support: To respond to inquiries, provide assistance, and manage customer relationships.

  • Transaction Processing: For billing, payments, and fraud prevention.

  • Legal Obligations: To comply with applicable laws, regulations, and legal processes.

  • Business Operations: To improve our Site, services, security, and user experience through analytics and feedback.

  • Marketing (With Consent): To send promotional materials only where legally permitted and with your opt-in consent.

4. Mobile Phone Information: Non-Sharing Guarantee

If you provide your mobile phone number:

  • We use it only for service-related communications (e.g., appointment confirmations, urgent updates).

  • We do not share, sell, rent, or disclose your mobile number to third parties for marketing or advertising purposes.

  • Any third-party vendors we use for SMS or call services are contractually bound to use your information solely to deliver those communications and to maintain confidentiality.

  • You may withdraw consent to receive text messages or calls at any time by contacting us (see Section 12).

5. Disclosure of Information

We only disclose personal information in the following circumstances:

  • Service Providers: To trusted partners who perform functions on our behalf (e.g., hosting, payment processors). They are required by contract to protect your information and use it only as directed.

  • Legal & Safety: When required to comply with the law, enforce our agreements, respond to lawful requests, or protect rights, property, or safety.

  • Business Transfers: In the event of a merger, sale, or transfer of assets, your data may be part of the transferred assets.

We do not sell or rent your personal information to third parties for their marketing purposes.

6. Data Security

We implement industry-standard administrative, technical, and physical safeguards designed to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the Internet or storage system can be guaranteed 100% secure, and you use the Site at your own risk.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we securely delete or anonymize your data.

8. Your Rights & Choices

Depending on your location (e.g., under GDPR, CCPA), you may have the following rights:

  • Access & Portability: Request a copy of the personal data we hold about you.

  • Correction: Request that we correct inaccurate or incomplete data.

  • Deletion (“Right to Be Forgotten”): Request that we delete your data, subject to legal retention requirements.

  • Restriction: Request limited processing of your data.

  • Objection: Opt out of marketing communications or data processing based on legitimate interests.

  • Do Not Sell: For California residents, we do not sell your personal data.

You may exercise these rights by contacting us at info@breckhousekeeping.com.

9. Cookies & Tracking

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Disabling cookies may affect the functionality of the Site.

10. Children’s Privacy

Our Site is not directed to children under 13, and we do not knowingly collect their personal information. If we discover we have inadvertently collected such data, we will delete it promptly.

11. International Data Transfers

If you access our Site from outside the United States, your information may be transferred to and maintained on servers located in the U.S. By using our Site, you consent to such transfer and processing.

12. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our data practices, contact us at:

Breck Housekeeping
PO Box 53
Alma, CO 80420
📧 info@breckhousekeeping.com